Privacy Policy

Last updated: 2 October 2026

Cyrus Stone respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and handle personal information when you visit our website or contact us about our services.

1. Information We Collect

When you use our website or contact Cyrus Stone, we may collect personal information such as:

• Your name
• Phone number
• Email address
• Project details and information you provide through our contact or quote forms
• Information you provide when communicating with us by phone, email or other communication channels

We may also collect technical and website usage information, such as your IP address, browser type, device information, pages visited and interactions with our website.

2. How We Collect Information

We may collect information when you:

• Submit a contact or quote form on our website
• Contact us by phone or email
• Request information about our services
• Communicate with us about a project
• Visit or interact with our website

We may also collect certain information automatically through cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests
• Contact you about your project
• Provide and improve our services
• Communicate with you about appointments, measurements, quotes and installations
• Manage our customer relationships
• Improve our website, services and customer experience
• Understand how visitors use our website
• Send marketing communications where permitted and appropriate
• Comply with legal and regulatory obligations

We do not sell your personal information.

4. Marketing Communications

If you provide your contact details for marketing purposes, we may contact you about Cyrus Stone services, projects, offers, updates or other information that may be relevant to you.

You can opt out of marketing communications at any time. You can use the unsubscribe option provided in our marketing communications or contact us directly and ask us to stop sending marketing communications.

We will process reasonable opt-out requests within an appropriate period and will not charge you for opting out.

Australian privacy guidance requires organisations covered by the relevant privacy obligations to provide a simple means of opting out of direct marketing and to act on such requests.

5. Google Analytics

We use Google Analytics 4 to understand how visitors use our website and to help us improve our website and services.

Google Analytics may collect information such as website interactions, device information, approximate location and other technical or usage information.

Analytics information is used for website analysis, performance measurement and business improvement.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, understand website usage and improve the user experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. How We Share Information

We may use third-party service providers to help us operate our website and business, including website hosting, analytics, communications, marketing and other business services.

Where appropriate, these providers may process personal information on our behalf.

We do not sell or rent your personal information to third parties.

We may disclose personal information where required or permitted by law, or where necessary to provide our services or operate our business.

8. Overseas Disclosure

Some third-party technology and service providers we use may store or process information outside Australia.

Where applicable, we take reasonable steps to consider the privacy and security practices of relevant service providers.

9. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Access and Correction

You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.

We may need to verify your identity before processing such a request.

11. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact Cyrus Stone using the contact details on our website.

We will review and respond to privacy-related enquiries and complaints within a reasonable period, usually within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Photos and Our Online Estimate Tool

If you use our online estimate tool, we collect the photos and description you upload and any contact details you choose to give us.

We use an artificial intelligence (AI) service to analyse your photo and description and produce an approximate estimate. To do this, your photos and description are sent to that service provider for processing, which may take place outside Australia. Your contact details are not needed to generate an estimate.

Please avoid uploading photos that show people, documents or other personal information. We only keep estimate requests for as long as we need them to respond to you and manage your project.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will be published on this page with the updated date shown at the top.

14. Contact Us

If you have any questions about this Privacy Policy or how Cyrus Stone handles personal information, please contact us through the contact details provided on our website.

Cyrus Stone
Melbourne, Victoria, Australia

Phone: 0461 575 388
Email: hello@cyrusstone.com

Website: https://cyrusstone.com.au/